Returns & Exchanges

SwitchBot International offers a 30-day money-back guarantee for all smart home devices, ensuring you have ample time to test our products and find the perfect fit for your automated lifestyle.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via the online portal or email with your order number and the reason for your return.

• 2.
  Receive Return Authorization

  Our team will review your request and issue a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.

• 3.
  Package Your Device

  Securely pack the electronics in their original packaging, including all accessories and manuals, to ensure the item arrives in resalable condition.

• 4.
  Processing and Refund

  Once our warehouse inspects the returned unit, your refund will be processed back to your original payment method within 5 to 7 business days.